Using the Social Score report

Social Score helps you understand how employees, departments and locations contribute to your organisation’s social activity and engagement.

Find it in Paiger: Reports > Social Score

1. Open Reports > Social Score and set the reporting period in the report date controls.

2. Review the company Social Score, number of active people, average score per active person and tracked clicks.

3. Under “Where is your score coming from?”, select a location, then explore departments and user tags to narrow the view.

4. Change “Rank groups by” between Total Social Score and Average / active person. Average score is helpful when comparing differently sized teams.

5. Select an individual in “People driving the score” to view the posts and activity contributing to their score. Use Reset to return to the wider view.

How the score is calculated

• Paiger combines weighted activity from content shares, job shares, tracked clicks, comments or reshares, and reactions.

• The report shows the weighting and points for each component. The overall score is the sum of those weighted points, and it is not capped at 100.

• The Change column and company comparison show how the score has moved against the previous comparable period.

Ways to use Social Score

• Run a friendly competition between offices or departments using Average / active person.

• Identify posts that encourage clicks and conversations, then share examples with the wider team.

• Recognise consistent participation as well as high-scoring individuals.